Patient group

Introduction

The Fellview Healthcare Patient Participation Group (PPG) meets with representatives of the practice to collaborate on the improvement of patient services within Fellview Healthcare.  We normally meet every 6-8 weeks at the Cleator Moor surgery and the meeting typically lasts for one and a half hours.  In addition to patient members our meetings are normally attended by one practice GP, the Practice Manager, and specialist personnel as appropriate

Areas of Interest Within the Practice

Since we started in 2014 we have sought to collaborate with the Practice to improve:

• Appointment communications by telephone and with reception
• Development of the on-line triage system
• The availability of appointments
• The level of missed appointments
• The arrangements for repeat
• Patient contact through on-line appointment booking, texts, mobile phone messages and emails
• The interfacing arrangements with some pharmacies
• General information eg patient information leaflets issued by the Practice to patients

We have also identified Patient Representatives for individual surgeries who are able to take up generic issues raised by patients for discussion in our meetings.

We receive regular updates from the Practice Manager and from North Cumbria Primary Care managers on changes and new initiatives within the practice. We have received presentations from personnel working within the practice as well as representatives from external organisations in the NHS at large.