Egremont:01946 820203 | Cleator Moor: 01946 810427
Flatt Walks: 01946 692173 | Griffin Close: 01946 810777

Total Triage – Coming Soon 8th July 2024

What is eConsult Total Triage?

Our new system is called Total Triage, provided by eConsult. This means that a GP will assess all patient requests. eConsult is an NHS approved digital triage and patient history form, which asks patients to complete a form via eConsult. The eConsult asks you a series of questions relating to your symptoms or conditions and only takes a few minutes to complete. Having this information, the GP can decide on the best course of action to help you. This may include a call on the day, an appointment or call within a few days or a referral to another service.

As well as offering GP appointments, some patients will also be directed to other clinicians in the practice such as our Advanced Nurse Practitioners, Physician Associate, Paramedics, Specialised Nurses, Healthcare Assistants, First Contact Physiotherapist, Pharmacists and other healthcare professionals.

By ensuring that patients reach the right person in a timely way, our clinicians will be available to answer your questions, provide clinical advice, and offer prescription renewals much more efficiently than before.

What is the benefit to you?

We understand that change can sometimes be difficult but we are confident that our new way of working will benefit you
• Improving access to care: the new system allows us to attend to your needs promptly
• Convenience: No need to join the 8am rush for an appointment, or spend time in the telephone queue to ask about appointment availability
• Improve you experience: our new system ensures that you see the person best able to help you in a timely way

What if you have trouble using the new system?

If you have any accessibility needs, no on-line access at home or you are unable to use digital services; we will of course provide additional support to you. Our team are here to guide and support all patients every step of the way.

We will of course, provide additional support to those patients who are unable to use online resources or have accessibility needs - our team is here to guide and support all patients every step of the way. Should you have any questions or concerns, please do not hesitate to contact us.

Our reception team will be able to help some patients complete the eConsult over the phone. This does not have to be completed at 8am as patients can call the practice throughout the day. All requests are triaged on the same day.
We hope to support patients and their families/carers to get used to the new way of contacting the practice and to become comfortable with this over time.

Thank you for working together with us to improve our patient access and for your continued support. We welcome your feedback and ideas moving forward.

Download A4 Leaflet

Download A5 Flyer

Date published: 17th June, 2024
Date last updated: 20th June, 2024