Beech House 01946 820203
Cleator Moor 01946 810427
Flatt Walks 01946 692173
Griffin Close 01946 810777

Complaints and compliments

The practice welcomes feedback, so if you have a complaint or compliment please let us know so we can keep improving our service.

In the event of a complaint, patients have the right to choose whether they wish the Practice or NHS England to deal with their complaint.

Please contact your branch for a complaints form, or download one using the link below.
Follow this link to download the complaints form.

Patients cannot make a complaint to both parties nor can they have their complaint dealt with by one party and then to have the same complaint dealt with by the other party.

NHS England, PO Box 16738
Redditch, BN7 9PT
TEL: (0300) 311 2233

If you remain dissatisfied with the outcome of the investigation into your complaint then you have the right to take the matter to the Parliamentary Health Service Ombudsman.

The Parliamentary Health Service Ombudsman,
Millbank Tower,
Millbank, London, SW1P 4QP
TEL: (0345 015 4033)