News

Due to the severe weather conditions and local school closures impacting our staffing levels, our services may be disrupted today. We sincerely apologise for any inconvenience this may cause and … [continue] Friday 24th January – Weather Issues

We are changing the way we communicate with you after a blood test. We will be texting you results of your “normal” results, to save you from calling the practice. If you have an up-to-date mobile number and have consented, you will start receiving messages: We would like to stress, if you have not been…

please continue to be kind, patient and courteous to all our staff. Our staff should be able to come to work and serve our community without fear or violence, abuse … [continue] A plea from our staff

If you, or someone you know, is experiencing a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support. NHS 111 is … [continue] NHS 111 mental health option 2

Please be aware access to our IT systems has now been restored. Please be aware that we will not know how the IT systems will operate following the global outage … [continue] Update Monday 22nd July – System outage

Due to an international IT system fault we are unable to access our IT systems. This includes appointment booking, blood results, referrals etc. We have no timescale for this fault … [continue] System outage!! -Friday 19th July 2024

As from Monday 8th July 2024, Fellview have introduced our new system Total Triage, to request an appointment with a Doctor please click on the link below where you will find the eConsult form. eConsult forms can also be accessed via the NHS App. If you do not have access to the internet, or have…

Our reception team have been very busy this morning answering your calls; they have almost reached 200 calls answered since our phone lines opened at 8am Here at Fellview we are looking forward to the 8th July when we believe the new eConsult system will be extremely beneficial to everyone. You will be able to…

Many patients have been asking what the new system will look like. The image below shows the process we will use, confirming that a GP will review all forms submitted. From the 8th July, we will open the link for submission of eConsult forms each day from 7.30pm to 6pm weekdays (excluding bank holidays)

Fit (sick) note requests will also be managed by eConsult from 8th July 2024. Until the 8th July please use the current request system for your fit note. Thank you for your help and your patience whilst we work towards the change on the 8th July.

Today, continuing our promise to share more information with you, we have some data to share from Fellview activity last month – May 2024 9,699 patients attended appointments during the month of May. Over and above these appointments an additional 312 appointments were wasted when the patient did not attend! Please, if you have an…

Over the next few weeks, Practice manager Miss Thompson will introduce the staff at Fellview. Within the eConsult form some patients may request to see a specific doctor – BUT, please remember not all of our clinical staff work full time therefore your appointment will be with the most appropriate clinician. Thank you for your…

Total Triage coming on 8th July 2024

If you use the NHS App you will be able to update your contact details at any time, without having to call the practice or visit reception… As we start to share information on eConsult we will be using various ways to reach out and inform our patients This may be text message, email or…

Many patients reported to us that they were unhappy with our appointment system. We listened and we are making changes. We thank you for your patience and understanding whilst we have been working towards this change. We are delivering change!

In April we advised you we were working with the GPIP programme to enable us to introduce some improvements to Fellview Healthcare We are on the final stages of our first major change! Keep checking this space over the next few weeks for information!

From 31st January, patients can pop down to their local pharmacy for help with seven minor conditions which would previously have required a GP appointment. Almost all pharmacies will offer the new service, giving advice and, if needed, NHS medicines, to treat seven common health conditions – and all without needing to get a GP…